A Chrono Mod is a customized watch built around NH-series, Miyota or VK63 movements and premium components. Each piece is individually assembled to reflect your unique style, combining precision, reliability, and creativity.

Your watch is hand-assembled to order in our partner workshop in China, from components we select ourselves, then water-tested before it ships to you. Chrono Mod is a French company, and our team answers your questions before and after your order.

We use NH38, NH34, NH35, NH36, NH70, NH72 (automatic) and VK63 (mecha-quartz) movements, all renowned for their durability, accuracy and value. Every movement is tested before shipping.

Each watch is assembled by hand, to order, in our partner workshop, then water-tested before shipping.

Water resistance depends on the model and is listed in the specifications of each product page. The case back comes with the model: it is not an option you can change in the configurator.

Models with a transparent sapphire case back are made for rain and splashes, not for swimming.

Absolutely. You can choose every component in our configurator, or contact us directly if you want a custom combination beyond the available options.

The case back comes with the model, and so does the water resistance listed on its product page: it is not an option you can change when you order.

Yes! Send us a message on WhatsApp or email and we’ll help you build the perfect version of the model you like.

Each watch comes with a sizing tool to help you easily adjust the bracelet to your wrist. You can do it at home in just a few minutes.

Winding, setting the time, setting the date: everything is explained step by step in the user guide for your model, which you can download as a PDF.

See the user guides

Yes, we can send you photos of your watch before shipping if it is available in stock and already assembled. Just let us know in advance by email or WhatsApp.

We accept the payment methods shown at checkout. These include:

• Credit & debit cards: Visa, MasterCard, American Express
• Digital wallets: Apple Pay, PayPal*
• Express checkout: Shop Pay

All transactions are encrypted and processed securely.

Your payment will be processed immediately after your order is confirmed. This ensures we can begin assembly without delay.

If your payment is declined, double-check your card details or try a different method. Still having issues? Contact your bank or reach out to us at contact@chrono-mod.com. We’ll help you complete your order.

Yes. You will automatically receive an invoice by email once your order is confirmed.

Absolutely. Our site uses SSL encryption and secure payment gateways. All your payment details are protected and never stored on our servers.

Yes, your personal data is handled confidentially. We only share it with the services needed to process and deliver your order (payment, shipping, email), as described in our Privacy Policy, and all data is handled in accordance with GDPR regulations.

Each Chrono Mod watch is hand-assembled and tested with care, then ships with tracking.

Total time from order to delivery depends on your country: 10-14 business days for France, 12-20 for Germany, Austria and Benelux, 12-17 for the rest of the European Union, 13-18 for the United Kingdom, Switzerland, Norway, Liechtenstein and Kosovo, and 17-22 for the United States, Canada and other destinations. Your exact delivery dates are shown in your cart and at checkout.

Yes, watches ship free, with tracking, to almost all the countries listed at checkout. Accessories ordered on their own ship free from €150. The shipping cost for your address is always shown at checkout.

No. We cover all customs and import fees for international orders. You will not be charged anything beyond what you pay at checkout.

Once your watch is shipped, you’ll receive a tracking link by email. You can also follow your parcel anytime via our tracking page:

https://chrono-mod.com/apps/parcelpanel

If your order hasn’t arrived by the latest delivery date shown at checkout, please contact us at contact@chrono-mod.com. We’ll immediately investigate the situation and ensure your watch is delivered as quickly as possible.

You may return your watch within 30 days of delivery if:

• The item is not a custom-built model
• It is unused and in perfect condition
• It is returned in its original packaging

Please note: customized watches are not eligible for return unless there is a defect.

If your watch is faulty or not as described, you choose between repair, replacement or a refund, and we pay the return shipping. Contact us with a brief explanation and, if possible, a short video.

If the return is due to a defect or issue on our end, we cover all shipping costs. If the return is for any other reason (e.g. change of mind), return shipping is the customer's responsibility.

Please contact us at contact@chrono-mod.com with your order number and reason for the return. We will guide you through the entire process.

Catalogue models can be returned within 30 days for a full refund (return shipping at your expense). A custom build is made for you and cannot be returned, but it comes with the same 2-year warranty on the movement, in addition to your legal rights.

Please check your spam or promotions folder: confirmation emails sometimes end up there. If you still can’t find it, contact us at contact@chrono-mod.com and we’ll resend the confirmation and verify your order status.

Yes, if your order hasn’t been shipped yet, we can cancel it for you. Please contact us as soon as possible at contact@chrono-mod.com. A custom build can no longer be cancelled once it has been assembled, because it is made to your specifications. After shipping, a catalogue model can still be returned within 30 days of delivery.

If you’d like to modify your order (dial, strap, case, etc.), just contact us before the assembly or shipping process begins. We’ll update your order details and make sure everything is perfect before it leaves our partner workshop.

If your order hasn’t shipped yet, we can still update the shipping address. Please email us immediately at contact@chrono-mod.com with your corrected details. Once shipped, changes are unfortunately no longer possible.

Yes. If you need to modify your billing information, simply email us at contact@chrono-mod.com with the new details. We’ll make the necessary updates in your file.

You can reach us anytime at contact@chrono-mod.com. Our team answers every message. For urgent matters, you can also message us directly on Instagram: @chrono_mod_

If you’re experiencing a problem with your watch, don’t worry. Contact us at contact@chrono-mod.com with a clear description and, if possible, a short video of the issue. We’ll review it and offer a solution (repair, replacement, or guidance) as quickly as possible.

Every Chrono Mod watch comes with a 2-year warranty on the movement, from the day you receive it, in addition to your legal rights. If the movement stops or fails without having taken a knock, we repair or replace your watch free of charge, shipping included.

Not covered: knocks and falls, water damage, normal wear, straps and clasps. All the details are on our warranty page.